Refund policy

Refunds & Exchanges Policy

At Elleveil, we take great care to ensure every item is thoroughly checked for quality before dispatch. This helps us make sure your order arrives in excellent condition.

For this reason, we are unable to offer refunds or exchanges on purchases. This policy allows us to remain fair and consistent with all of our customers.

For hygiene reasons, we are unable to accept returns or exchanges on hijabs. This policy is in place to protect our customers and maintain the highest standards of hygiene.

In the unlikely event that your item arrives damaged, please contact us straight away and we will work with you to find a suitable resolution.

We encourage all customers to carefully review product descriptions and care instructions before placing an order. Any updates or changes to our products will always be clearly reflected in the description.

By placing an order, you agree to adhere to our shop policies and product details. If you have any questions at all, our customer support team is always happy to help via email.